Job Description:

• Review, compare and verify client information.

• Conduct tele sales calls to introduce and consult customers on the company’s products/services.

• Answering support calls, emails, support tickets.

• Receive and handle client requests.

• Maintain and nurture positive relationships with current and potential customers.

• Record and track customer feedback, providing insights to improve service quality.

• Coordinate with relevant departments to handle customer requests and concerns.

Requirements and Qualifications:

• 1-2 years of work experience. Fresh graduates are also welcomed.

• Strong communication skills, with a pleasant and approachable phone voice.

• Ability to persuade and handle customer concerns effectively.

• Previous experience in tele sales or customer service is a plus.

• Proficiency in English communication is required.

• Proficient in using office informatics software: Microsoft Word, Excel, PowerPoint, and Microsoft Outlook.

• Having a pleasant, patient, and friendly attitude.

• Willing to learn, proactive, and responsible in completing tasks.

• Displays creative thinking and logical reasoning in the workplace.

Benefits:

• Competitive salary

• Health insurance, social insurance, unemployment insurance

• Travel and team building activities in accordance with the company's guidelines and policies

• Work in an international environment, utilizing English for seamless interaction with professional departments from diverse countries

• Working environment: Dynamic, fair competition

• Working time: 8:00 AM - 5:00 PM, Monday to Friday

• Probationary period: 2 months